How to Contact Facebook Through Email and Phone ?

There are a lot of unlike ways to contact a company. You can call their offices or their employees right, you can email anyone who works there or any of the official email addresses, you can send a letter to their home base or any of their branch offices, you can get a emissary to delivery a meaning in person, you can text certain numbers, and extra.

Companies like Facebook, for example, only have so much to do at any given time that it’d be incredible for them to answer every query. Heck, it’s simple mathematics. Facebook has an spectators of over 1.6 billion monthly active users. Even if .1% of those users send in one ticket per month, that’s still 1,600,000 tickets per month. If every single one of them were keen to customer service, that would still be 4 tickets per employee per day, every day of every month, with weekends.

Credibly, not even a quarter of Facebook’s staff is customer support, and of those who are, many are keen to specific geographic regions or languages. The rest are managers, IT support for the data centers, programmers and developers, executives, advertisers and advertising account bosses, and so forth. Support is just one minor aspect of the whole huge business.

This is why Facebook’s troubleshooting procedure is a little slipshod. If you have a problem, you Google it. If you’re lucky, you’ll find a good, robust answer, often on this blog. If you’re not, you might end up in the awful pit of broken English and non-answers that is Facebook’s support forums. No one officially working with Facebook truly posts relevant answers there; they all just paste in simple links to other support threads or occasionally certification. Meanwhile you have people resurrecting three year old threads with problems that don’t have anything to do with the threads, people posting their dissimilar problems as replies to non-solutions from other users, and a whole lot of added awkwardness.

Facebook Phone Support

There are two main phone numbers that float around when enquiring about Facebook phone support.

The first number is 888-275-2174. This is NOT Facebook support! There are varied reports about what they truly are, but the most common is that they’re a scam company that will pretend to be Facebook support, only to get you to install malware on your computer and demand payments for their facilities. You can see some more evidence if you Google the number. You’ll see it show up as some guy’s “tech support” number, a number for Skype customer service, a sum for Flickr.

Email Support

Some of the phone tree options give you some email addresses you can try for specific kinds of support. Some of them are possibly more valid than others.

• records@facebook.com is the email address for law enforcement. If you have a law enforcement query or if there’s an eminent material at hand, you can email this line. However, if you are not a law enforcement agent, I highly commend you do not use this line. At best you will be ignored; at worst you could get in the way of an search and be charged with obstruction of justice. Okay, so that’s a little doubtful, but still; don’t use it, it won’t help you.
• cronies@fb.com is one of two email addresses available to contact the business development department. This is primarily for high-tier industries that may be interested in a partnership of some kind, like Instagram or Oculus before Facebook bought them. Small businesses or persons with support issues will find no help here.
• push@fb.com is the other email address for the business department, and is more geared towards stocks of advertising. You may be able to get some help here, but only if your issue is specifically related to Facebook ads themselves. Even so, often the person in care of the account is going to refer you to form-pasted messages or the self help tools.
• selling@fb.com is the email address for the marketing division. Note that this is not related to your marketing, but rather to Facebook’s itself. If you have a unruly with Facebook’s marketing campaigns in your area, this would be the place to reach. Otherwise, nope luck.
• media@fb.com is the email address to reach the Facebook press subdivision. If you’re a reporter looking to contact someone in Facebook for a comment on a news story, or for an interview of some kind, this would be where you reach out. You won’t find support help here, however.

This is quite the list of Facebook email addresses, but again, none of them work for general customer support. I’m only assuming support is the reason you’re here; maybe I’m wrong. Maybe one of these email speeches fit the bill for what you were looking for. If so, I’m happy to help. On the other hand, if you’re looking for an authentic customer care email, you’re out of luck.

Other Means of Support

Facebook’s community forums, as I mentioned afore, are a pit of black despair. There’s very rarely any help to be found there, since it’s not a support forum, it’s a open forum. It’s meant for knowledgeable users to help those less fortunate in the methods of the mind. Tactlessly, anyone who has a solution to a problem avoids those forums, so the only people answering inquiries tend to be people who have no idea how to help.

since been detached. Those old posts are awful to find, because they’re completely unhelpful but will clog up search results if you don’t filter them.

Honestly, though, the most reliable way to contact Facebook is to use one of the hundreds of support forms and hope that Facebook will see your coupon in a timely fashion, answer to it, and help you out.

Before filling out a form, here are a few tips.

• Make sure the contact information you have in Facebook is valid. If you’re filing a ticket, you will get a answer in the inbox of the email address you’re using. If you don’t have entrée to that email inbox, you’re not going to see a response even if there is one. Unfortunately, this makes troubleshooting email issues a lot tougher.
• Don’t submit more than one ticket for the same issue. There’s nothing a support agent hates more than being flooded with dismissed tickets, partially because it clutters up their authentic work, and partially because it hurts their feat metrics. They’ll be less inclined to help you at totally.